Who This Policy Covers
This Privacy Policy describes privacy considerations associated with visiting the Grand River Casino informational website. It does not describe how the casino operator, Grand River Raceway, Great Canadian Rewards or an external Play Now destination handle personal information. Those organisations may apply their own policies when you deal with them.
This website primarily publishes information. It does not present a casino account, take wagers or request payment information through its informational pages.
Information That May Be Processed
As with most websites, standard technical records may include IP address, browser type, device characteristics, requested pages, date and time, referring pages and error information. A hosting provider may process these records to deliver the site, protect it and investigate technical issues.
If contact or submission features are introduced, information you choose to send—such as a name, email address and message—may be used to answer the request. Do not send passwords, government-identification numbers, financial details or sensitive personal information through ordinary messages.
Why Information May Be Used
Potential purposes include serving requested pages, maintaining performance, protecting against abusive traffic, troubleshooting faults, evaluating aggregate usage and responding to communications that visitors choose to initiate.
We do not represent this informational website as a service that determines eligibility for casino entry, maintains player balances, makes wagering decisions or administers Great Canadian Rewards accounts.
Cookies and Similar Technologies
The site may use necessary cookies or comparable browser storage for technical operation. Additional analytics or preference technologies should be used only as described in the Cookies Policy and, where applicable, subject to required consent.
A separate site reached through a link can set its own cookies and collect data independently. Review its privacy and cookie notices before interacting with it.
Hosting, Service Providers and Disclosure
Technical information may be processed by the companies providing website hosting, content delivery, security or analytics where such services are in use. They should receive only the information needed for their role and be subject to relevant contractual and legal safeguards.
Information may also be disclosed where required by law, to respond to lawful process or to protect the rights and security of users and the website. We do not claim that the casino, sportsbook or raceway shares its customer records with this informational site.
Retention and Security
Technical logs and optional messages should be retained only for as long as reasonably necessary for their stated purposes or legal obligations. Actual retention periods depend on the hosting configuration and services in use; no fixed retention duration is asserted here.
Reasonable technical and organisational safeguards should be applied, but no internet service can guarantee absolute security. Visitors should avoid submitting sensitive data that the site does not need.
Your Privacy Choices
Depending on the applicable law and your circumstances, you may have rights to seek access to or correction of personal information, withdraw consent where applicable, or ask about how information is processed. Requests should be directed through a contact channel identified by the website operator when one is provided.
You can also adjust browser privacy and cookie settings. Blocking optional storage may affect preferences or analytics, while essential site operation may still require certain technical functions.
Children and Age-Restricted Content
This website discusses legal adult gambling and is not intended to solicit personal information from children. Casino gaming in Ontario is restricted to adults aged 19 or older; this is separate from general racecourse attendance.
If you believe a child has submitted personal information through a website feature, contact the website operator through any published channel so the matter can be evaluated.
Policy Revisions and Other Organisations
This policy may be updated when site features or data practices change. The displayed month and year update automatically; they should not be taken as a record of a specific legal audit.
For privacy questions about venue admission, player rewards, cash transactions or an externally linked website, consult the notice published by the organisation that actually provides that service.